STANDARD OPERATING PROCEDURES
Workflow and Processes for GO-FOR-GOLD Team Operations - Applications to Approval
Version: 1.0 (Draft)
Owner: Go-FOR-GOLD Operations Team
Document Controller: C.O.O
Status: For Internal Use Only
Introduction
1.1 Purpose of this Manual
1.2 Scope
1.3 Program Overview
1.4 Guiding Principles
1.5 Definitions & Acronyms
1.6 Roles & Responsibilities
1.1 Purpose
The GO-FOR-GOLD Operations Manual establishes the standard operating procedures, responsibilities, controls, and quality standards governing the processing of applications under the GO-FOR-GOLD Program.
The manual is designed to ensure that every application is processed consistently, accurately, securely, and in accordance with the Program's auditable operational and compliance requirements.
It serves as the authoritative reference for all personnel involved in the application lifecycle, from application to approval.
1.2 Scope
This manual applies to every application processed through the GO-FOR-GOLD Program, from initial formal enquiry through to final passport delivery.
It covers:
- Applicant onboarding
- KYC
- Due Diligence
- Escrow Management
- Document Collection
- Document Preparation
- Notarisation
- Quality Assurance
- Government Submission
- Passport Processing
- Courier Management
- Case Closure
1.3 Program Objectives
The Program aims to:
- Deliver a professional and efficient applicant experience.
- Maintain the highest standards of compliance and due diligence.
- Ensure consistency across all application processing.
- Protect the integrity of the Program.
- Maintain complete audit trail of every application.
- Support continuous operational improvement.
1.4 Guiding Principles
Every operational decision should reflect the following principles:
Accuracy – Every application is prepared correctly before submission.
Consistency – Every applicant receives the same professional standard of service.
Accountability – Every task has a clearly assigned owner.
Transparency – Every action is traceable and recorded.
Security – Applicant information is protected at every stage.
Integrity – Compliance takes precedence over commercial considerations.
Operational Governance
2.1 Operational Structure
2.2 Roles and Responsibilities
2.3 Segregation of Duties
2.4 Document Control
2.1 Operational Structure
The GO-FOR-GOLD Program operates through defined functional roles, ensuring clear ownership and accountability throughout the application lifecycle.
Operational responsibilities are divided between:
- Partner Management
- Applicant Onboarding (direct and via official partners)
- Compliance (KYC and Due Diligence Management)
- Escrow - Agreements, Authorisation and Payments
- Document Certification and Notarisation
- Application Preparation - SLID Application and Passport Application
- Cohort Documentation Courier Process
- Government Submission and Liaison
- Delivery of Official Documentation & File Closure
2.2 Roles & Responsibilities
COO - Overall Team management, Partner Liaison, Compliance Management. Club Management
Compliance - 3rd Party KYC and 3rd Party Due Diligence
Operations - Clustdoc Application Management, Application Tracker, Submission Preparation, Tech management, Memberstack Management, Marketing
Escrow - Agreements,
Accounting -
Government Liaison
2.3 Segregation of Duties
Who cannot approve what.
This is an important governance control.
2.4 Document Control
Ownership of the manual.
Approval process.
Controlled copies.